If not, let us think for a moment about the case law. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. Hi Mike, Im sorry if you felt the need to escalate this. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full These emails were sent to the email address you registered with us on the same day you signed the agreement. This is the first time I am ever writing a negative review for any company in my life. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. This was the most frustrating service that I ever experienced. Not sure if I can change the currency in the app. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Hi Cami, Im sorry that you feel this way. Turned up at 450 Bath Road, Heathrow. We appreciate your business. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Otherwise, Preferential is better for those who visit 8-13 lounges a year. It then states that you must provide this written notice at least three months before that end date. I have stopped all payments since then due to loss of job and relocation for school. They still continue to send invoices with no one responsible to be there to answer. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I will be taking legal action if this is not returned within 28 days (31/03/2023). Using Solstice Conference to link video call to the equipment in a meeting room. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. We use cookies to improve your experience and deliver personalised content. Frustrated I shut down the second account as well. Cookies Policy Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. You will not be able to engage with anyone capable of resolving dispute or concerns. Assistant Global Customer Service at Regus. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. 1. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Get help. This sub is not for advertisements! Company Name: Carrie Jaffe or Accurate Assessments of San Diego Best wishes, The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. I didn't know if the transaction actually went through. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Or you can upgrade at any time. No customer service, no support, hang up phonecalls,, no email reaction You can also choose a coworking or office membership for 5,10, or unlimited days a month. Kind regards, A year later I re-opened another account for again a years time. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! I have received a GBP14.75 charge after registration. Mailforwarding, Hi Martin, browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. its auto renewed. Access thousands of business lounges across the world simply turn up and get to work. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. Prior to any renewal, our customers receive courtesy email reminders. Thanks again for everything I will be happy to recommend your services! truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Nice offices and friendly people. It should also state the reason behind why you want to cancel the membership. So, I would like to request you to cancel my membership with you kindly. They reference their terms and conditions and just continue to charge me month after month. Though I discontinued using the office after 11/30/21, I have paid for December. Regus membership gives you access to workspace in thousands of locations around the world. What Regus did: I have tried ending my service with Regus but they won't allow me to end. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Also they thretaten u with debt collector and give all ur personal data for them. thank you. It shows 16 British Pounds per top-up for me. Can I roll any unused coworking and office days into the next month? Thank you for your comments, which help us improve. In conclusion, careful when u sign with regus. Fancy a bit of a hack for lounge access? This does not affect customers who have a permanent space as these are reserved specifically for them. Im sorry if you felt the need to escalate this. They answered us and asked us to show them an email we had sent with the specifications of the machines. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information The global pandemic has hit lots of businesses in different ways. I look forward to receiving more information from you. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, The company left an official comment on this complaint. Can I use a business lounge if I have a coworking or a private office booking on the same day? Askcenter staff for availability and pricing. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. You need to enter CC details for Dragonpass, but not necessarily MyRegus. They are scammers, and incredibly dishonest. As far as the payment is concerned, it has been made in full. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. We are a seasonal business and up until this year it worked for us. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. How did you work around that? Global Customer Service at Regus. Here are 8 tips for writing great reviews. Move out, and move on. We have a team of specialists available 24/7 to help you find the best solution for your business. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Such companies should not exist. I wanted to thank you for your help. Why have me sign a contract if you aren't going to keep your word? This is to inform you that, unfortunately, I would have to cancel my membership with your club. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Make it brief, not elaborate. They are so disorganized that they are billing for both accounts. Best wishes, Gain trust and grow your business with customer reviews. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Ive been their customers for the past 3 years, paid everything in full. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. In April of 2021, I tried to set up a virtual office with Regus. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Sometimes they don't see my payments and kick me out of the system. As a result, your current term will end on 31st December 2022. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. That exception is made on the understanding that an additional service retainer is payable. You can start your agreement on any day of the month. Kind regards, French has been your invoice and communication language since day one but Ive just updated it to English for you. Its clear from reading your comments that the main reason for your review is that of your agreement. Does your user agreement specify proper reasons to cancel? Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Prices are subject to change and will vary depending on the specifically selected products and services. Today Sandra replied to my messages on both message boards and via email. Offer expires 08/31/2014. You have not been charged fees for no reason, you have been charged correctly. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. If we . Your email address will not be published. Sandra Melody DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. You should receive your refund within 30 days after your agreement end date. Kind regards, For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Updated. AvenueErie Rhode Island 24975. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. No refund/credit if less than 5 days. Save my name, email, and website in this browser for the next time I comment. Michelle Spire Building issues almost daily, with zero empathy for the tenants of their spaces. I believe you must provide a 3-month notice (read your agreement). It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that %%EOF Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Its an automated process. Looking forward to getting your confirmation receipt. Lorraine Brule You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Create an account to follow your favorite communities and start taking part in conversations. She at least implied that Hannah`s use of the printer was a nuisance. So, I would like to request you to cancel my membership with you kindly. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Interested in a new product or service? If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Michelle Spire Who has the free mental bandwidth to keep track? The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. I paid for the service up until that point. There is high turnover with their reception staff and they have terrible customer service. It is clean and smart and well organised. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. Can I meet clients or bring a guest into a Regus business lounge? Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. If processed correctly online, we would not be able to ignore your requests. Michelle Spire Regus will convert your monthly sign up to a 6 month contract using small print in an email. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Assistant Global Customer Service at Regus. And, as I am moving to another state, it won't be possible for me to continue with the same. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . If your home club is open, your best source of billing or membership information is to contact them directly . We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? I am a small business and cannot afford any of this. We would like to confirm that your concern is since been resolved as per the details shared with you. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. It is just because of the nature of my job. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. However, we also have a business to run and cannot cancel signed agreements. This is not the case. I had a membership for over a year. Professional rooms for your next training session, interview, or pitch, wherever you need it. I was using virtual office space. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. Dont believe them they are massive frauds. In the next paragraph, you should ask the authority for confirmation of cancellation. I have never experienced such horrible customer service! Due to covid, my business is shifting almost solely to an online service and I no longer need the office. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Michelle Spire Assistant Global Customer Service at Regus. Assistant Global Customer Service at Regus. Regus flagged this review for containing harmful or illegal content.Read more. Please fill in your details and a member of our team will contact you shortly. So many people saying the same thing. Passes purchased in this way are non-transferable and not changeable. They are real scum bags. This will ensure the agreement ends at the current final date and will not renew further. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Our invoices are due on the payment date that is displayed on them. If you refuse to pay their bogus invoices they will send you to collections. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. CONSUMER BEWARE! Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Overpriced, more than 10k THB additional service charge for only moving sofas into the room. We have checked and cannot find any payment details set up in your account. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. There is absolutely zero opportunity to engage with the corporate infrastructure. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution.
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