In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! Today I finally had time to google wtf made the cursor disappear. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. Is Your Wireless Mouse Not Working? Try These Fixes - Tech News Today On the Client machine, launch Remote Desktop, and create a virtual desktop connection. How to Configure Secure Remote Access and Support - Splashtop Inc. I was about to start digging into Citrix settings. After LastPass's breaches, my boss is looking into trying an on-prem password manager. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. Thankfully the fix is a pretty simple one. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. This is indeed helpful, thank you so much. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. I hope this works Ill know in a few hours/days. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Starting the session from a mobile device is very similar to starting from a computer. The user goes to the web page and downloads and runs the app. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. (LogOut/ If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. How to resolve Splashtop not working issues: A troubleshooting guide 2023 Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. 5. Lock the streamer settings using Splashtop admin credentials. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. I realized I messed up when I went to rejoin the domain Troubleshoot problems with your Microsoft mouse or keyboard (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. This menu is usually the first button on the left. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. ", you agree to it. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. THANK YOU! If this still doesnt work, try running an older version of the app. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. Thanks for not making a long winded explanation and simply getting to the fix. Security Choice of whether to request permission from the user when someone tries to connect. We will need your help to reproduce the issue then collect logs. Open the app to see if Splashtop runs as intended. thanks! This topic has been locked by an administrator and is no longer open for commenting. The first thing to check is whether the computer and the operating system is not responding as well. Choose Uninstall. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? r/Surface - Mouse pointer disappearing when using splashtop for but that didnt help. How to fix mouse cursor disappearing on Remote Desktop There are some additional options under the Settings menu. Mouse pointer disappearing when using splashtop for extended display. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Splashtop Personal - Support "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. You need to hear this. Use 3D Mouse in Remote Desktop (Proven Working Method) - FlexiHub This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Do you get it now? The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. Lord that was bloody annoying ! Thanks for the comment made me laugh and glad it helped end your frustration. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. Thanks for leaving your comments, youre right it might help others! Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). See if you are still experiencing a problem. @phlyx This is a common problem is being solved. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. My tablet and computer are on the same local network. This does work in LogMeIn, TeamViewer and GoToMyPC. '"Oh, I understood that completely when I first read it. "Cant you just use VNC or something similar?" My mouse is not working in Splashtop on iOS. - Swiftpoint Support Splashtop Personal - Apps on Google Play Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. 04-10-2020 12:26 AM. Welcome to the Snap! Please help attach logs in your ticket. You can remotely control the computer, open files, and more using the iOS touch based interface. Vincent (the first responding tech have this same information?Why did In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. We dont have this problem inside the FW with any combination of machines. Addicted to coffee. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. What are some of the best ones? The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. In your Splashtop Account Settings, you can enable Two . Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. I decided to let MS install the 22H2 build. Your solution OFFICIALLY ends the nightmare. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. It's a two part server/workstation software enabling for remote USB and found it here: So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. Follow the prompts to update the driver if prompted. If the display remains blurry/fuzzy, try restarting the remote session. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. This black screen will linger for a few seconds, and then the app crashes. Step 4. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. Please note: You can switch the setting back to extend these displays upon returning to the office. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Copyright 2023 Splashtop Inc. All rights reserved. The file transfer function is invoked from within a session. In Word this was particularly annoying when trying to type and manipulate text. 2) Select your language preferences, and click Next. Holding down a click is like holding your finger down on the device screen. Then via the Browse button below select the cursor file beam_r.cur. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. It is so frustrating when it disappears . Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. Search apps & features in the start menu and open it. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. 4. Run FlexiHub on the virtual desktop, and login. Click " Additional mouse options " on the right side of the screen. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). If Select. QED. After downloading . After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. Interesting. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). You wont need to adjust any settings in the Splashtop app to use the mouse while in app. The Addon "3dxInventor" is NOT installed. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Mouse cursor not visible or menus not opening - Adobe Help Center Hope this helps someone else besides me, who likes the original white cursor scheme. NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. (LogOut/ Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Hit the monitor icon on the Splashtop ribbon. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Actually it would allow you to work out whether you have an exchange error or a network error. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Cant you just use VNC or something similar?
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