It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Really on a Sunday? That was not going to fly. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. White gold is pure gold that is mixed with alloys to give it a white Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Do you offer any warranties on your merchandise? I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Please see our return/exchange policy If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. Also to let employees know they should not ask personal questions like their social. Kay Jewelers information: contacts, address, founders, CEO, services, and products. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. How To Contact Kay Jewelers Corporate Office Headquarters HQ. In addition, all necessary repairs must be completed by our representatives. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. Overview. Personalization services: Two REAL jewelers have stated that it in fact can be repaired. cart reminders from KAY at the cell number used . I am beyond frustrated with the service department at Kay Jewelers. This complaint was posted by a verified customer. From guiding you to the perfect engagement ring to handling a purchase-related question. We were told the possibility of recovery was highly unlikely. Also apply for our NEW Concierge position for the holiday season. From guiding you to the perfect engagement ring to handling a purchase-related question. This is a great jewelry store to get anything my wife wants. Thanks again Ashley! See reviews below to learn more or submit your own review. Learn More. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. Do Kay Jewelers Increase The Credit Limit? MORE+, You are offered a chance to save up to 10% OFF. This review was chosen algorithmically as the most valued customer feedback. Kay Jewelers does not sell conflict diamonds. Monday to Friday: 7 AM 1 AM ET. We aim to provide readers with the most up-to-date information available about today's consumer products and services. We're Available. We will repair or replace your mounting without charge if any defects are found during this period. We were not told that it was a promotion but a sale. So don't forget to put the discount to use. 327 Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . was even willing to spend more & trade up, with a warranty purchase. durable and stronger than white gold. It's a wedding band. No need to wait for every minute to receive phone call from delivery partner. Yes, special order items are able to be returned. I just want to take time to praise Sonya at the Park City Kay's location. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. color: #515666; I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. We were not given any insurance claim information. I paid approx. transition: all 0.5s ease; enhance your experience. *Exchanges are not accepted at kay.com. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. You should not buy your engagement ring from this jeweler. The trade-in value is the original purchase price, excluding charges such as tax and shipping. ForLocations, The World's Best For Customer Service Info. Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. 8:30am - 10:00pm; Tue. If your finger is a different size, we can adjust the ring. What is your policy regarding conflict diamonds? Shipping has always been top notch and quality too. . To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Recently my boyfriend lost his mother and inherited her belongings. Also got a gem of a gift for Mom. The opportunity to save $25 OFF is not common. Unsubscribe at any time. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. We let the people know we were just taking a look around, we were not looking for anything specific. I've already spoken to the store manager, I do not want to speak to him again. Original review: Feb. 26, 2023. Egyszer jelentkezs: Top of the Page, What is a special ordered item? Service 10. You are going to save $50 OFF with it. When will my credit card be charged for my in-store pick up? I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. I have two options: a. Customer Service: 1-800-229-0364. Fix for a reasonable amount. No help this company. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Top of the Page, Can I have someone other than me pick up my order? Also bought Avery the bear for st Jude hospital great cause. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Your credit card will be charged for your purchase the day the merchandise is shipped to the store. What address can I use? and they even asked Brown, who said she bought the extended service . Go ahead. They will only take your money and never fix your jewelry properly. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. I have no clue why there are so many negative reviews. I call to have it fixed and was told no. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. you can get $200 off some orders from KAY Jewelers. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Customer care will lie about resolving the issue. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Customer Service munka, lls: Budapest, 2023, janur 24. - Indeed Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. I asked to return them and Share your photos and videos with others to prove the truth of your words. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Just trade it in for a upgrade. What is the difference between white gold and platinum? If I want to mail a payment , what address should I send it to? Chatting with Kay Jewelers Customer Service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If youd rather exchange your purchase for something new, great! This will surely increase the credibility of your complaint. AffirmLearn More She found the exact ring at another kay store in riverside. In addition they replaced the setting for the other earring for no". Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. Suggest avoid at all cost. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and -webkit-transition: all 0.5s ease; Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Later I was told it was a custom order and not returnable for that reason. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Great Staff and very pleasent and helpful. Kay Jewelers Customer Satisfaction Survey Sweeps How come they dont keep it in a safe or a common place for pick up? Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Score 2.3. It can take up to ten days for this service. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. This is the 2nd employee they have let go that was a wonderful . Kay Jewelers was founded in August 14, 1910. Order number: [protected] The sale associated was so patient and polite and very helpful. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. We let her know we did not want to buy anything at the moment. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. They will tell lies, not return phone calls and not measure your finger properly for the sizing. PAY RATE: 620,000 - 840,000 HUF/monthly. She was diligent on researching the best options for me. .main-header .primary-navigation ul li.nav-link.hover, She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . The diamond came out four days later! Purchased a Diamond ring 6 months ago & the center Diamond fell out. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. I have never bought any real gold that would break the way these pieces continue to break. Top of the Page, Do all rings come in the same size or are there different sizes available? Compare Coupons patiently and you may be able to get a 10% OFF. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. It looks like your microphone is disabled. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy.