I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. "I would not have any issues with the dress policies that you have in place for your staff. Followed by a group exercise with the table youre sat at. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". It was 5 questions about customer services. Accepted Offer. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". The purpose of this page is to help you prepare for your job interview. This is a strong answer. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. It is just talking into the computer or phone (depending on what you use). Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Book and manage your trip with features such as check-in, seat selection and boarding pass access. How to apply | Qantas Careers AU As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. These may be used as an additional objective, reliable and relevant assessment method. I love to brainstorm and hear other people's ideas and expand on them! Group assessment; This was a ridiculous joke of how Qantas recruitment team work. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Qantas Airways |[1^858^609^0482]| Ticket Reservation Number As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Sydney Domestic Terminal. Step 7; Recieved job offer. I interviewed at Qantas in Feb 2023. It roughly took three hours, and you had a ten minutes break. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. $19 to $21 Hourly. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Freight - cargo, express, airmail, freighters, charters and customs clearance services. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. describe a time you have done your work above and beyond Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. An online application process followed by a request to submit a video interview with customer service related questions. The key point here is to be active in the group and show the assessor you are able to work within the group. Be specific with your answers they want examples Nice job! Also, how exactly will this benefit you in this role? I had a chat interview for my first processing. Empathetic? Make your answer more meaningful by discussing them. As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. In each of those roles, the key to my success was mastering the business and the products that I worked with. No in-depth technical questions were asked. I got chat interview with Qantas. Interviews for Top Jobs at Qantas. Describe a time when you went gone over and beyond for a customer? why do you want to be a customer services? Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Customer Service Agent | Perth - qantas.wd3.myworkdayjobs.com The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Beyond being friendly and reassuring, what other relevant skills do you have? Customer Relations Representative - State Farm Agent Team Member The process took 3 weeks. The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. Book city tours, hop-on-hop-off buses, organised tours and more. Don't be bashful. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Terms and conditions apply. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Buy flight and unique experience vouchers. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. This will give you the best chance of being short-listed for the next stage. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! I got 5 questions based on my CV and resume. Provide additional details to further strengthen your answer. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. The best part of the job is the amazing staff who make the airline what it is. Get ready for your big adventure with our dedicated family section. The process took 4 weeks. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. Why do you want to be a customer service agent? Aww crap I was in a panic. Free interview details posted anonymously by Qantas interview candidates. Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. 25 followers 25 connections. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. During that one-on-one meeting, did your coworker explain their perspective? Use a customer-focused, needs-based review process to educate customers about insurance options. Stage 3 was a group activity. But go into more detail about why you would be so proud. With our interactive map it's easy to plan your next trip using money or Qantas Points. Part-time. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. You have provided a good definition of what being professional means to you. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. I interviewed at Qantas (Sydney) in Jun 2017. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. PGDM; Specialisations. "Qantas please help me! I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. Salary ok. Just make sure you work for Qantas and not a contractor. Browse our travel recommendations for Australia and beyond. Find out more about inflight dining, entertainment, seat maps and more. DELTA LEASING LLC Anchorage, AK. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Some of these questions were timed. Qantas Airways Limited 4.0. What was your favorite team work and what did you do for it. I think they were two to three minutes each. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. We do this by creating interview questions that we think you might be asked. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. I applied online the Qantas website and I got an email about a week later for chat interview. I applied online. Being responsible? Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements?