Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Call and ask what the service charge is before buying. Mark, your concerns are absolutely matter to us and we certainly value your feedback. they are all the same basically. She says no digital. Phoney Company! Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. He checked several times and assured me that the seats were handicap. Crooks. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! We would like the opportunity to turn this around for you. We encourage you to monitor your bank and email for further updates on your order. Eugene was very helpful with my questions. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. I ordered premium tickets for the orchestra section. A. We apologize that you didn't receive the tickets you requested, Charlotte. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The site didn't show the total of $632.10 until after I purchased the tickets. All they say is their sry, well so am I! This is not what I paid for. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. The second time was one of my worst experiences trying to buy event tickets. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Below is a collection of reviews and ratings pulled for your easy reference. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Do not waste your time or money on this company. One can only hope these ticket monopolies will be better regulated in the near future. The site is a fraud and they are aware. The company says it "provides a legit, safe and secure platform. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It offers a 100%. You are paid through PayPal after the event occurs. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. To sell tickets, they must meet Vivid Seats requirements. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. The email made a vague reference to covid 19 but no definite reason was given. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Vivid nor Ticketmaster seem to care about my issue. What are "Email Delivery" and "Instant Download" tickets? VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. The request was put in minutes before. Claim your listing for free to respond to reviews, update your profile and manage your listing. On 02/16/2023, I bought two concert tickets. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I had to buy either 1 or 3. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Please refund me the differance between what you charged me and what the tickets actually cost. He said I should post the tickets for sale. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Is SeatGeek Legit? I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. They can see this but they refused to issue a refund. Great service. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Yes. Desired outcome: Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid Seats Updates 2021 Financial Guidance | Markets Insider *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. He'll be heartbroken. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. 1st time user. I paid $322.17 for 3 seats. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I specifically chose a section my whole group is in. Conveniently buy and. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Beware. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Customer service would not help since the event was technically postponed and not cancelled. This Yelper's account has been closed. This comment was posted by a verified customer. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Will my seats be side by side? And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Refunds can only be granted in the event a show is cancelled. I expect to pay the normal service fees, but not what you charged me for the tickets. The market price provided by Vivid was over $500 per ticket. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Group tickets DO NOT need to have electronic tickets. says they have a no refund policy unless the event is cancelled. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Please Refund at least $1000. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. After a couple days and a hour or two of being on hold I finally received my refund. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. What 4 Analyst Ratings Have To Say About Vivid Seats. 100% buyer guarantee. I was purchasing 3 tickets and wanted to make sure we are all seated together. Just go through Ticketmaster or the event website directly. Share your photos and videos with others to prove the truth of your words. I purchased tickets through you company for the September 11, 2022 Rodeo. I usually stick to stubhub. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Never again. He reassured me of any concerns I had and was very patient with me. We paid about $500 for the tickets in total. I could not attend. and their online chat system is useless. WRITE REVIEW. We also ensure all reviews are published without moderation. I bought 2 tickets to Super bowl for my 11 year old son. Yes. Ticket master from now on! Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. They didn't even attempt to make it right. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Never again. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. This was an absolute nightmare. They take your money, and you have no valid tickets. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Sometimes the choice seems insufficient to customers. I purchased tickets well in advance and the tickets weren't cheap. I don't expect they are willing to give an apology. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. They deserve to go bankrupt as they cost me $800. And, I will never refer you to any of my friends and family. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You We recommend the company for anyone looking for deals on concert tickets or shows in the United States. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? 1,560 talking about this. Day of game they said only had 2 tickets available and sold my other 4. We would love to review your order again to see if there's anything we can do to make this right for you. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Read more Comments: 0 I was told that I should have known that by this note that was listed: xfer Piggyback. We are filing fraud with the bank and reporting to the bbb. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. That means the seats were $351, not $264. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT There were plenty of open spaces, but I wasnt allowed in. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. 2. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. We would like to look further into this for you. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. If you have any questions about the refund process, feel free to reach out to our Customer Service. Agreed! Making sure our fans are able to attend their desired event through us is our top priority. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I bought tickets 2 months in advance. We understand how this may be upsetting for you. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. I never received my tickets but was charged for them. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. The tickets are yours now to you have to figure out what to do. For 2 and now the event is selling them for 25$$$!!! Working at Vivid Seats | Glassdoor Its location on this page may change next time you visit. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Vivid seats sucks. I was unsure on how this all worked. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. I own a venue. Cancellation Policy : Vivid Seats Customer Support So, if you sell tickets for $100, you will receive $90. Long story short the ticket transfer did not go smoothly. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. How is one supposed to know that xfer Piggyback means your tickets aren't together? Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] The buyer is responsible for these costs. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats The insurance was $65.82. Then allows the seller to change the date to the day of the event. Jeremy of Las Vegas, NV Verified Reviewer. Date of experience: 26 February 2023. Request to speak to a Vivid Seats agent. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. The Insurance is not included. and go to stub hub and . VividSeats.com = Robbery!!! | Los Angeles - Yelp In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I bought 3 with the insurance. Lack of preparation and communication from the recruiter for each step of the process. Vivid Seats Review Summary. My tickets were not released until 1 week before the show. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. I have put in calls, live chats and emailed customer support. Very deceptive and unfair marketing. He deserves 10 gold stars! Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. I will never ever purchase from Vivid seats again. This information will help to determine next steps. I had listened to his show on the radio (and bought many of his books) for many years. Looking for the best way to buy and sell mobile tickets? Overall, my experience was very positive. The issue was they didnt have the tickets, but had 2 close by. We absolutely value your feedback and apologize for the stress this may have caused you. Vivid Seats provides a "100% buyer guarantee." So what happened here? Ultimately, hung up on me. Looking for the best way to buy and sell mobile tickets? I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. I would like to warm people to avoid buying tickets through Vivid Seats. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Total SCAM! Full refund and apology for lack of ticket delivery. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard only our *Volume Resellers* are allowed to re-sell tickets.