Here's what you need to know. BART will refundpaper ticketswith a remaining value greater than $1.00. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Clipper saves money. However, money added since then does not show on the account, as weve not used the cards. Clipper says it does not take funds away, even if. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. 0.749023 g I no longer need to use Clipper. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream At your request, we can mail you a new card with your balance restored, typically within 2 business days. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. But nobody did. /Tx BMC Getting dinner in Oakland this Fridaywill I get robbed? She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. I'd calculate your estimated usage and only put that amount on the card. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Choose to stay logged in or to log out. EMC endstream endobj 185 0 obj <. (Some limitations may apply.) Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Directions to Zide needed from Union Square. Clipper cards will hold a maximum of $300. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. E\\y\F@B.THH!*o* Unfortunately, the Clipper Card doesn't allow that. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. endstream endobj startxref 0 %%EOF 332 0 obj <>stream /Tx BMC PDF Clipper Cancellation Form Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Visit the Go Pass eligibility page for more information. And my Oyster card. Phone. Yes, you can manage your account using the Clipper app and in your mobile wallet. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. The VTA Smart Passallows unlimited travel on VTA buses and light rail. For faster replacement, you also can pick up your replacement card at an in-person service location. $16.99 10% off. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Refunds are subject to the fees in Section 10. Agreement | Clipper Clipper's on your phone! So take your balance down to $1.50. Note that only cash value can be directly transferred. Where to Use On 24 transit services and more. No they don't keep cash at the stations. Skip the side navigation menu and go to the main content. But alas, no longer on bART as they now wont let you exit like they used to. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. All rights reserved. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. I only pray theyre still there. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . If you purchased your Clipper card from a retail location, confirm that the provider activated the card. Go Pass Clipper Transition FAQ | Stanford Transportation endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream We cannot give refunds for partially used passes or tickets. /Tx BMC Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. ClipperCard | Salem State University If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. If your card is registered, contact us so we can block your card from further use. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Key Clipper information translated to Chinese. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. H*2T0T3415Rf& Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. If you are still having trouble with your Go Pass, please contact us at. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* 0.749023 g The site navigation utilizes arrow, enter, escape, and space bar key commands. EMC REFUNDS. If you have a question, please call (510) 464-6841. Your Clipper card will not be returned to you. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Refund will be given as Returns shipping; 14 days: Money Back: . Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. f Learn more about our privacy policy. Many of the cards have about $50 on them, but a couple have about $200. /Tx BMC Paper tickets balances cannot be transferred onto a Clipper card. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream You will get a check in the mail at the address you provide. What should I do if my card is lost or stolen? If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T341f& Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. A Station Agent canhelp process a ticket refund request. EMC EMC Key Clipper information translated to Spanish. Otherwise, you will be logged out automatically. Registering your card protects your card balance and allows you to set up an online account. Use the app to manage your cards. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Registration is easy, and its free. This is the version of our website addressed to speakers of English in the United States. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Key Clipper information translated to Spanish. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. However, each Go Pass user will only get two replacements per calendar year. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Is it possible to withdraw the cash balance from a Clipper Card - Quora 0 0 10.1455 10.364 re What should I do if my card is lost or stolen? /Tx BMC E\\y\F@B.THH!*o* Tickets submitted for refund must have been purchased by cash or debit card. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream If this happens at any time, please call Clipper at 877.878.8883 for a refund. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. /Tx BMC 2020, Metropolitan Transportation Commission. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. E\i\\ /Tx BMC 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. It's just $3. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. What a scam! Opens in new window. /Tx BMC After that, you need to tag on and off for each ride. All Go Pass users should register their Clipper cards on Clippers website. I would love to consolidate all the cards into one card. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. BART to stop selling all discounted magnetic tickets on December 31 USF does not issue refunds for a lost commuter subsidy. HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0.749023 g Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Clipper Refunds: Only registered Clipper cards, are available for refunds. 0 0 10.146 10.364 re Latest Clipper News Never miss Clipper news! endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Get it back from them when you plan your next trip to San Francisco. E\i\\ Your session is about to expire due to inactivity. (visit our Chase Center Servicepage The other option is a refund. There is a $5 fee for this service. Only registered Clipper cards, are available for refunds. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Metropolitan Transportation Commission . QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> f more. EMC Will the toll lanes reduce traffic jams? EMC Learn More about the future of clipper (external link). EMC Treasury will mail you a check. Prior to that he was an assistant sports editor at the paper from 1984-1987. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Key Clipper information translated to Chinese. There is no replacement fee for lost or stolen Go Passes. You must tag your card again when you get off the train. H237402VH2P0P04341Qf& To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Donations of tickets with unused value of less than $1 can be made to local non-profits. EMC 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream Enter and space open menus and escape closes them as well. H*2T0T3415Rf& Riders have 2 options for getting a refund: ClipperCard is your passport to campus and beyond! For details about how to apply for a refund, download theClipper Cancellation Form. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Its also required if you want to set up automatic reloading. You can add value, see what's on your card, and see recent transactions. Any suggestions, or is this another way for a government-backed agency to abscond with my money? OneCard FAQ | OneCard Office Only registered Clipper cards are eligible for refunds. Only registered Clipper cards are eligible for refunds. Can I have more than one card in my Clipper account? Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If youre not paying with Clipper, please see an attendant for information about ticket purchase. What can I do with an online Clipper account? For three bucks, just consider it a cheap souvenir. New to Clipper? How can I manage the account on their behalf? There is a $5 fee for this service. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Refunds | bart.gov Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Then you wouldn't have to bother about a refund. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " As others have said, you can get it on the Clipper phone app for free. If a Clipper card is not used for six months, it can be deactivated. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Phone. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. So we just kept our Suica as well as our Icocaused in the Kansai. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream f If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. OK to stay in Oakland for visit to San Francisco? Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. And Orca card. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. It is not available to students or postdoctoral scholars at this time. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. If you cannot tag your card successfully, try on another device. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Stanford, California 94305. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Opens in new window. Include the card number in your description. If a Clipper card is not used for six months, it can be deactivated. Clipper App. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. What do you recommend for getting this resolved? https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. 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